Shipping policy

Processing Time
Orders are processed within 2–4 business days of purchase. You'll receive a confirmation email once your order has been placed, and a separate email with tracking information once it ships.

Shipping Time
We currently ship within the United States only. Most orders arrive in about 2 weeks from the order date, and some take up to 4 weeks depending on your location. Delivery times are estimates and are not guaranteed; occasional delays can happen, especially during high-demand periods (holidays, major sales events).

Tracking
Once your order ships, you'll receive an email with a tracking number so you can follow your package's progress.

Lost or Missing Packages
If your tracking shows delivered but you haven't received your package, or if your package hasn't moved in 10+ business days, contact us at funtintga@gmail.com and we'll help track it down.

Shipping Costs
Orders of $50 or more ship free within the United States. Orders under $50 ship for a flat $8. Your shipping cost is shown at checkout before you pay.

Contact Us
Trueline
8401 Mayland Dr, Henrico, VA 23294, US
Email: support@truelinepet.com
Phone: 703-831-7182