Refund policy

Returns
We want you to love Trueline. If you're not satisfied, you can return your harness within 30 days of delivery for a refund.

To be eligible for a return, your item must be unused, unwashed, and in the same condition you received it, with all original tags and packaging. To start a return, email us at funtintga@gmail.com with your order number and the reason for your return, and we'll send you instructions.

Refunds
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

Exchanges
Need a different size or color? Email us at funtintga@gmail.com and we'll help you exchange your item once we receive the original.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery at funtintga@gmail.com with a photo of the item. We'll send a free replacement or issue a full refund, including shipping costs, at no cost to you.

Non-Returnable Items
Items that show signs of wear or use outside of trying them on cannot be accepted for return, for hygiene and safety reasons.